By CBSLA Staff

LOS ANGELES (CBSLA) — People rely on Amazon now more than ever before, especially those who are still trying to stay home as much as possible during the coronavirus pandemic.

But residents in two Ventura County cities say their Amazon Prime service has suddenly become sluggishly slow without explanation.

Rosalinda Rodriguez of Moorpark is paralyzed from the chest down. Though she uses a wheelchair to get around, she relies on delivery services like Amazon for convenience and safety.

“I am at high risk if I do contract coronavirus because I do have a spinal cord injury,” Rodriguez said.

She pays $119 a year for an Amazon Prime membership so she can get her orders in one to two days. But about a month ago, her amazon deliveries suddenly slowed.

“So now if I try to place an order it will take anywhere from seven to 10 days,” she said.

In neighboring Simi Valley, residents have said their Prime membership isn’t so prime anymore.

“The sweater I am wearing was delivered last night and it was ordered on the 2nd,” said Moorpark resident Jackie Flame. “It took 17 days to get here, and it was on Prime.”

When frustrated Prime members have reached out to Amazon to figure out why their deliveries have suddenly slowed, they’ve gotten different answers.

One man was told that Amazon was not able to identify the “specific issue with his location”. Another woman was told it was due to “carrier issues in her area.”

“They basically tried to convince me…it was just my house, nothing citywide in Simi Valley, which I know is not true because if you look at social media people are really upset,” said Simi Valley resident Michelle Bunyan.

Amazon said in a statement that they are actively working to increase capacity in both Simi Valley and Moorpark. In fact, Amazon has proposed a 200,000-square-foot warehouse to the city of Moorpark, and that has some residents are suspicious of the timing of their suddenly slow deliveries.

Comments (4)
  1. M.G. says:

    They have given no answers at all and it’s frustrating! When you pay for a membership that boasts 2 day shipping and it takes 3 weeks to get something and sometimes longer, it’s ridiculous! Every person I talked to at Amazon tried to make up stories as to why the packages are delayed. But here’s the kicker I think you guys forgot to really highlight in this story. If this is a “Capacity Issue” why can the same exact package show up next day in a city less 10 miles away? Why would my package take 3 to 4 weeks to get to me in Simi Valley and take 1 day to get to me from 10 miles away? It’s absolutely absurd! Please continue this story as this is the only thing that seems to motivate companies these days. Sadly, it’s not their slogan or their supervisors because those folks have no clue either and don’t seem to care.

  2. jw says:

    Ive called, Ive esculated the call to a supervisor, still nothing. They have no clue. I switched over to Target online ordering and a few other places as well for everyday things and gifts. There is literally no reason for our service to these few zip codes to be 10 days out for shipping. Social media in Simi Valley has been on it for over a month. Still no answers. They throw, $10, $20, $25 at you for the inconvience but after a month its still not solved. Why does Amazon not want to deliver to Simi Valley? At this rate if you want to use Amazon for Christmas you better order now!

  3. Robert says:

    The issue is really greater then our delivery problems. It is the intentional prime delivery redlining of Simi Valley and Moorpark, likely in order to strong arm the approval agency for the new facility. We are not privy to the benefits that Amazon will get in tax breaks nor fully understand the political strategies, only that we are being used as pawns for Amazon to bully its will. Perhaps it is zoning changes or traffic impaction that may compromise the community well being. Either case, it is unethical and bad business.

Leave a Reply