SANTA ANA (CBS Local) – Southwest Airlines has apologized after an agent laughed at a five-year-old who is named “Abcde” (pronounced AHB-sih-dee) as she boarded a flight earlier this month.

Traci Redford, the girl’s mother, said the Southwest agent ridiculed her daughter as they boarded a flight at John Wayne Airport on Nov. 4.

Redford says the family was pre-boarding because her daughter has epilepsy. Mother and daughter were headed home to El Paso, Texas, at the time.

Redford said the agent also uploaded a photograph of Abcde’s boarding pass onto Facebook to share with friends.

Southwest Airlines issued Redford an apology but did not disclose whether or not the agent would be fired or face any other kind of disciplinary action.

“We extend our sincere apology to the family,” Southwest said in a statement. “We take great pride in extending our Southwest Hospitality to all of our customers, which includes living by the Golden Rule and treating every individual with respect, in person or online”

There were 328 people — all girls — named “Abcde” in the United States in 2014, according to the Social Security Administration database.–

Comments (3)
  1. Mike Mega says:

    I hope that the child will SUE her insane mother when she is old enough to understand what this dumpster person did to her. The employee shouldn’t have publicly posted the name of the poor child, of course, but she is primarily her own mother’s victim.

  2. The parent(s) named this child something silly to get attention but got offended when it got negative attention. The problem is THEM, not others. Get used to this. Silly things often get attention. They didn’t put their daughter in a silly outfit that she can take off. They named her after the beginning of alphabet. She is stuck with that her entire life. Any childhood trauma she faces over her name is on the parent(s) first.

  3. Kathie Belle Edwards says:

    Stupid, ignorant, parents.