LOS ANGELES (CBSLA.com) — The “happiest place on earth” did not ring true for one Northern California family who says they were bitten by bed bugs while staying at Disney’s Grand Californian Hotel and Spa, according to a lawsuit.

Joseph and Danielle Jones filed the lawsuit in Los Angeles Superior Court Thursday on behalf of themselves and their three daughters. The suit alleges battery, negligence, fraudulent concealment, nuisance and both intentional and negligent infliction of emotional distress and seeks unspecified damages.

According to the complaint, the hotel already had a history of complaints by guests about bed bugs when the Joneses drove more than 350 miles from their San Leandro home to Anaheim to give their three daughters, then ages 4, 9 and 16, “a magical Disney summer” with a trip to the theme park in August 2014.

The visit soured when Jones’ 9-year-old daughter started complaining about itchy, painful bites on her face, according to the lawsuit.

“By the next day, the entire Jones family had insect bites on their bodies,” the suit alleges.

The Joneses told the staff at the front desk about the bites, but employees there referred the family to the hotel’s housekeeping department. The housekeeping manager suggested the family’s bites were probably mosquito bites, dismissing their concerns that they could have been bed bugs, according to lawsuit.

The condition of each family member worsened and doctors at an Oakland hospital later confirmed that the bites indeed came from bed bugs, the suit states.

After returning home, the Jones family “threw out all the clothing and luggage that was exposed to the bed bugs at Disney’s Grand,” the suit states.

The Joneses have suffered physical injuries as well as emotional distress, and their youngest daughter has permanent scarring, according to the complaint.

In 2013, Grand Californian guests posted two separate website reports of being bitten by bed bugs while staying at the hotel, the suit alleged.

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Comments (8)
  1. lidia says:

    please send me your contact info. we can help you. we have the same problem

  2. lidia says:

    please contact me. here is my posting from the bb we received at the happiest place on earth. they need to be accountable…
    joyce on 03/26/2012

    Bed bugs in room 4344!!! Disney has to take responsibility for their bed bugs. We stayed there in January 2012. Within 5 days of coming home, we had bed bug bites. After 2-3 weeks 20+. They were in our head board and sofas in the living room. They are very hard to find. We had a professional bed bug company out for an inspection and found them. Since we acted quickly, we did not have a big infestation, but one female is all it takes to start the cycle. We had two heat treatments and hoping they

    are gone. Disney said the room was inspected and found nothing. After checking around we found this is the story they tell most who complain about bed bugs. First of all, they only come out at night and are very good hiders which makes them very difficult to find. I doubt if they had inspectors looking between 2-5 am. We spent over $5,000, not including time off work. Our lives have been turned upside down. It has been a nightmare. We still cannot sleep comfortably and will never get over this. If we do not get reimbursed for the out-of-pocket exps we will take them to small claims court.

  3. Jayson says:

    I am sorry you are having this experience. Some things to keep in mind…. The hotel industry can and does inspect a room for bed bugs in day light hours. It is not a matter that they have to go into the room between the hours of 2am and 5am. If you know where to look they are easy, very easy even, to find. If they say they did a search, and found nothing, they are likely telling the truth. Every hotel, no mattter the standard, is vunerable to bed bugs. It is true MOST claims are false. People are paranoid or they don’t realize the bed bugs could have come some place else besides a hotel. Movie Theaters, airlines, and other places make it easy to get an invasion with out actually going to a hotel first. In Disney’s case I know they have compensated appropriately when they have found a room to have bed bugs. Honestly, if they are saying it was negative, it probably was. The real question is after you, did 4434 continued to be used with out additional complaints. If so, and record of use will show that history, then really its going to be a very quick court case that does not end in your favor.

  4. lidia says:


  5. Dahai Dong says:

    A starving method is far more efficient than any bed bug killing methods. Google “Bed Sized Bed Bug Trap” to convert an entire bed into a bed bug trap with sleeper as inaccessible CO2 bait. Anyone can solve bed bug problem immediately if he/she trusts common sense instead of what most people believe. Approximately 99% bed bug feeding is at night. Bed Sized Bed Bug Trap (a U.S. patent) builds a sticky barrier between sleeper and bed bugs. It is not important how many bed bugs are behind wall or when the last bug starves due to no bite since day one. It is also easy to eliminate the remaining 1% daytime feeding if you believe that exterminators never carry bed bugs home. Catch bed bugs into a jar to confirm their short life after they detect CO2 and crawl for food in futile every night without dormant. It is nonsense to believe the one-year life. Most bed bug killing methods are obsolete because they fail even only one bug survives and lays eggs. The invention with starving effort succeeds even none of bugs is caught.

  6. Escobido says:

    According to the Empire of Mouse website, the problems with bedbugs are more widespread throughout all the Disneyland hotels over the years and not just limited to one incident at the Grand Californian Hotel from 2014.

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