Billing System

Report: LA DWP Knew It Was Releasing Flawed Billing System And That May Cost Taxpayers Nearly $200MA state audit says the Los Angeles Department of Water and Power knew it was releasing a flawed billing system and the botched rollout has cost nearly $200 million — losses that could be passed to ratepayers.
DWP Hampered By 40-Year-Old Billing SystemThe 1970s-era billing system is causing billing delays and high penalties for DWP customers.