Bank Of America To Pay $1.9M To Settle Lawsuit Over Recorded Customer Calls

LOS ANGELES (CBSLA.com/AP) — The Bank of America will pay $1.9 million to settle a government lawsuit alleging it took too long to inform customers that their phone calls were being recorded.

The Los Angeles County district attorney’s office announced Tuesday that the bank reached a settlement in a lawsuit filed by DA’s offices for Los Angeles, Alameda, Riverside, San Diego and Ventura counties.

Under California law, people must be told at the beginning of a call that the conversation is being recorded. The civil suit filed in Los Angeles alleged that for several years, the bank failed to make timely disclosures of its automatic call recording.

Authorities say Bank of America didn’t acknowledge any wrongdoing in the settlement but did cooperate in making changes in bank policy nationwide.

In addition to the penalties and investigative costs, Bank of America will contribute $100,000 to the statewide California Consumer Protection Prosecution Trust Fund to support further investigation and enforcement of consumer rights cases in California, officials said.

(© Copyright 2017 CBS Broadcasting Inc. All Rights Reserved. The Associated Press contributed to this report.)

Comments

Leave a Reply

Please log in using one of these methods to post your comment:

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

Watch & Listen LIVE