INGLEWOOD (CBSLA.com) — A Forum concertgoer says she was sold a ticket to a seat that never existed.
Charity Butler told CBS2’s Melanie Woodrow that she spent nearly $600 on four Eagles tickets at Inglewood’s Forum. She said she expected that everyone in her party would have a place to sit.
“We wanted to see the concert that we paid for,” Butler said.
Instead of enjoying the show, Butler said she spent 35 minutes in customer relations because seat number 12 in section 133 in row 13 wasn’t installed.
“This is the infamous seat number 12 that did not exist. Ironically, it’s my husband’s lucky number. Not so much for that night,” Butler said.
Forum employees relocated Butler and her family. Butler said they told her to call the corporate office so she could be further compensated. When she called, Butler said employees told her there was nothing else they could do.
“It’s just really the principle of the matter,” Butler said.
A Forum spokesperson confirms Eagles tickets went on sale before some seats were installed, which is why tickets for seat 12 and possibly others were sold.
The spokesperson said ticketholders with missing seats were relocated and the seats in question are no longer for sale.
Butler wonders how many people were also told they’d be compensated.
“We thought that was great…now I’m thinking they did that just to get rid of us,” she said.
The Forum spokesperson has offered Butler four free tickets to any concert.
Anyone who had a problem with their seat and was not satisfied with the way the situation was handled can bring their ticket stubs or proof of purchase to the box office.
The Forum will handle compensation on a case-by-case basis.