LOS ANGELES (CBSLA.com) — Health care providers say they’re hampered by a lack of certified guidance counselors to help people sign up under the Affordable Care Act.

“Significant delays in everything, from the background checks on our counselors taking anywhere from two to three weeks,” Carmela Castellano-Garcia, the chief executive of the California Primary Care Association, told KNX 1070’s Ron Kilgore.

Larry Hicks of Covered California, however, said everything is moving along as it should.

“Training, which lasts up to three days; testing, background checks and credentialing … that can take up to a couple weeks or more [depending on the applicant],” he said.

Hicks added that the training and certifying process is moving faster and the state hopes to catch up sometime next month.

By the state’s own numbers, an estimated 80 percent of enrollees still want in-person help in finding the right insurance under Obamacare.


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