Verizon Scraps Plan To Charge Some Customers $2 ‘Convenience Fee’
LOS ANGELES (CBS) — Verizon announced Friday that it is scrapping a plan to charge customers a $2 fee for paying bills over the phone or online with a credit card.
A “convenience fee,” which was scheduled to go into effect on Jan. 15, would not have applied to electronic check payments or automatic credit card payments.
Experts say Verizon, the country’s largest cell phone provider, was trying to push customers to sign up for its free automatic payment program.
A spokesperson for Verizon says it changed the plan because of customer feedback.