LOS ANGELES (CBS) — Cell phones act as lifelines for many people, but this weekend, that lifeline went dead for tens of thousands of Southern California AT&T customers.

KNX 1070 Investigative Reporter Charles Feldman Explains How To Get Your Money Back

As many as 1,000 cell towers went dead for part of the weekend, a magnitude of hardware failure that the company has not seen in 25 to 30 years, according to AT&T spokeswoman Georgia Taylor.

The cause of the issue remained unclear and was still being investigated.

“We’re still investigating and doing kind of a deep-dive diagnosis, as to what occurred,” she said.

Taylor was somewhat coy when asked whether customers would get a refund.

“We will consider that on a case-by-case basis,” she said.

But you can do what I did, call “611” on your AT&T phone and tell them you want a prorated rebate for the time your phone did not work over the weekend. Insist on getting a $10 credit and that they text message you a confirmation.

Just be sure to do it while your phone is still working.

Comments (7)
  1. Leslie says:

    Thank you I was able to get my credit. Thanks again

  2. Edgar Alvarado says:

    I got mine and thank you much Charles. I’d buy you a beer if I could.

  3. pcbob says:

    Got a $25 credit, been with them over 13 years

  4. Andrea says:

    I wasn’t that successful — only $2.31 credit and 15 minutes on the phone! UGH

  5. JD says:

    If the phone rep is a bad one, try tweeting @ATTCustomerCare. Their social media reps are the BEST!

  6. Paul says:

    Worked for us! $10 credit. Thanks for the story!

  7. MK says:

    Thanks, I got a $50 credit for my 4 phones without any problems.

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