SANTA CLARITA (CBSLA) — Costco has given new meaning to the phrase “the customer is always right”, when the retail giant issued one customer a full refund for a “dead” Christmas tree.

On Jan. 4, a woman lugged her brittle, browned Christmas tree into a Santa Clarita Costco, demanding a full refund because her tree had “died”.

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“I can’t make this stuff up,” said one man waiting in line behind the woman, who took to Facebook to express his anger and frustration about the ordeal.

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“Woman in line at Costco, totally nonchalant, to return her Christmas tree ‘because it is dead’ on January 4,” said the man. “If I didn’t see it, I wouldn’t believe that someone had so little moral values or lack of conscience.”

Although Costco did allow the woman to receive a full refund for her purchase, the man said that it didn’t come without cost.

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According to the man, the woman was questioned for about 30 minutes and “shammed to a small degree.”