COSTA MESA (CBSLA.com) — AAA experienced a technical issue on Wednesday that was impacting customers across Southern California.
The company says their phone and internal communication system went down in the morning due to an internal software issue.
A spokesperson for the company said the phone and computer system dealing with roadside assistance was operational again.
However, a minimum of 2 hours was the anticipated wait time for those in need of roadside assistance, Butler reported.
AAA says employees will stay through the night to handle a backlog of calls, if necessary.
“No one is leaving,” said Jeffrey Spring of AAA. “So, the folks that have to work on assistance are staying here. The branches typically close at 5 so they’ll close at the same time but systems will be worked on until they’re fixed.”
AAA’s computer problems have the potential to affect 6 million people from San Luis Obispo to San Diego. Today, roughly 10,000 customers had to wait at least 2 hours for roadside assistance, Butler reported.