LOS ANGELES (CBSLA.com) — Los Angeles Mayor Eric Garcetti is vowing to make City Hall more accessible and user-friendly.

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Garcetti has opened a help desk right outside his office on the third floor, KNX1070’s Claudia Peschuitta reports.

“As people come to City Hall, they can come right here and ask us whatever question it is,” he said. “My basic philosophy is you deserve whatever you want or a darn good explanation as to why you can’t have it and nothing in between.”

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The mayor is working towards getting rid of visitor tags while making it easier for people to get into the building.

“This is 11 years, almost 12 years past 9-11. I want a secure building, but there’s ways of doing that without people feeling like they are outsiders in their own City Hall.”

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