LOS ANGELES (CBS) — At least two Southland grocery chains are pulling the plug on self-checkout lanes.
Albertson’s and Big Y stores will abandon the option over what they cited as customer service concerns, while Big Y specifically pointed to rising theft rates as another factor.READ MORE: Mass Vaccination Site At Long Beach Convention Center Closing Amid Spike In New Cases
Retail security experts have found theft — intentional or not — can be as much as five times higher with self-checkout than with human cashiers.READ MORE: Protesters Vandalize Mayor Eric Garcetti's Home After He Signs Ordinance To Restrict Homeless Encampments
Rapidly-developing radio frequency identification (RFID) technology is likely to expand options in the coming years for smartphones that already allow customers to pay with a wave of their phone instead of fumbling with a credit or debit card.MORE NEWS: 'The Childcare System Is In Crisis': Childcare Costs Rank As Top Expense for SoCal Families
Despite the moves by Albertson’s and Big Y, the absence of long lines and chatty cashiers has been popular enough to entice big national chains such as Walmart and CVS to expand their self-service options.