Average Person Placed On Hold Gets Fed Up Within 9 Minutes, Study SaysAccording to the results, the average 18 to 35-year-old will stay on the phone on hold for up to 11 minutes before getting frustrated with customer service.
6 Reasons Small Business CMOs Should Care About Customer ServiceDesk.com Chief Marketing Officer Katy Dormer reveals why the factor that CMOs think least about is the one that can set them apart.
CBS2 Reporter Gets Manhandled At Town Hall Meeting Where Frontier Customers Express OutrageFrontier took over from Verizon in Long Beach on April 1.
City Council Unanimously Picks New LADWP General Manager The Los Angeles City Council has approved a new general manager to lead the Department of Water and Power, which is plagued by costly computer problems and questions about missing money.

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