Statement From LG Electronics USA

LG Electronics USA has issued the following statement:

"In light of periodic news reports raising questions about "mold" in front-load washing machines, LG Electronics USA reiterates the importance of proper use and maintenance.
Laundry odors can occur for a variety of reasons, and the number of mold reports represents a very small percentage of units installed in consumers' homes. This is not a new issue as claims have been made against all major manufacturers over the years.
For all front-load laundry purchasers, LG emphasizes proper use and routine maintenance.
• LG recommends using the correct amount of High-Efficiency (HE) detergent for front-load washers.
• A washer cleaning solution developed for front-loaders may also be used periodically.
• Additional maintenance suggestions and consumer tips, including information on LG's "tub clean" cycle, can be found in the user's manual.
LG has also developed a variety of features on its front-load washers to help consumers better care for their washers and clothes, including:
• An exclusive magnetic door ventilation feature to ensure the wash tub stays fresh in-between loads. LG has designed a clever magnet that props the door open ever so slightly to allow fresh air to circulate in the wash tub without getting in the way.
• A redesigned antimicrobial door gasket with drain holes to help the gasket dry more quickly to keep mold and mildew away.
• A high-powered "Tub Clean" cycle that removes detergent residue to keep odors and mildew away; it is recommended that consumers run this cycle every month to help keep the washer clean and fresh.
Customer satisfaction with LG front-load laundry products is extremely high, and LG consistently receives accolades from independent testing organizations on our washers and dryers.
As an industry leader and technology innovator in front-load laundry, we appreciate the opportunity to set the record straight on this industry issue."