VAN NUYS ( — UPS and FedEx apologized Thursday for failing to deliver packages on time for Christmas.

UPS customer Liz Back told KCAL9’s Art Barron she’s upset her online order came a day late.

“I had ordered some phones and [they were] supposed [to] overnight it. They didn’t make it. So I’m here to pick it up now,” she said. “I actually spent, I think, an extra $40 to have it overnighted. It’s a lot of money…40 bucks.”

UPS, which has a fleet of 100,000 vehicles worldwide and hired 55,000 seasonal workers, expected an 8 percent increase in its holiday season daily volume.

UPS blames the late shipments on an overwhelming amount of last-minute online orders sent by air, which exceeded the capacity of the system.

In separate emails, UPS said, “UPS apologizes to both shipping and receiving customers who may have delays.”

Barron reports management at a UPS Customer Center in Van Nuys said any late shipments will be delivered Thursday.

FedEx wrote, “We will work directly with our customers to address any isolated incidents.”

Both shipping companies said they will provide refunds.

Meantime, notified customers Wednesday about late deliveries and said it will reimburse shipping costs and provide a $20 gift card.


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