Chase Bank Online Bug Causes Scare For Customers’ Checking Accounts

PASADENA ( — An unsettling bug caused worry Monday night when Chase Bank customers accessed their online accounts only to see their checking accounts empty.

Chase says it has fixed the problem and assured customers that the issue was the result of a bug, and not a hack.

Many customers also experienced the problem of being unable to log on, seeing a “system unavailable” message. Those who were able to log on saw a depleted balance on their checking accounts.

The problem did not seem to affect ATM machines.

The scare prompted a large number of customers to voice their frustration over Twitter. Chase responded with a statement, trying to put their customers at ease.

“It has nothing to do with cyber threats or hacks,” the statement read. “It is an internal issue. We are very sorry to our customers for the inconvenience.”

Chase support tweeted at approximately 7:30 p.m. that the problem was fixed.


Leave a Reply

Fill in your details below or click an icon to log in:

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

More From CBS Los Angeles

KNX 1070 Newsradio

Listen Live