Alaska Airlines Blames Sprint For Ticketing Computer Glitch
LOS ANGELES (CBSLA.com) — A computer glitch at Alaska Airlines Monday forced some flight cancellations into and out of Los Angeles International Airport.
The company posted a message to its Facebook page, apologizing to customers for the outage and blaming the glitch on Sprint, which provides Internet service to the airline.
Alaska Airlines says a fiber network cable was cut in the Midwest, causing the airline’s ticketing agents to lose connectivity to its reservations and check-in system.
The airline says it will waive ticket change fees and refund some tickets.
“If you were inconvenienced today, we are committed to making it up to you,” the company’s statement said. “Please work with our airport staff or reservations agents to get reaccomodated (sic) on the next available flight. After that our Customer Care department wants to hear from anyone who experienced significant delays today and we will reach out to them to discuss any type of compensation.”
Travelers can call the airline’s customer care number at 1-800-654-5669 or send an email at www.alaskaair.com.