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Flower Delivery Services Issue Statements

LOS ANGELES (CBS) — In response to a report comparing four popular flower delivery services, the following companies issued these statements:

SOURCE: 1-800-FLOWERS.COM

"At 1-800-FLOWERS.COM, we pride ourselves in helping our customers deliver a smile with our truly original arrangements. We offer a 100% Smile Guarantee; therefore, if a customer is not completely satisfied with their order, our caring team, obsessed with service, will redeliver, refund, credit or offer a comparable exchange. As always, our goal is to help our customers express themselves perfectly to the important people in their lives."

SOURCE: FTD

"As the flower experts, we feel there is no better way to express the love and feeling of Valentine's Day than with a beautiful arrangement of flowers from FTD. FTD and its nationwide FTD member florist network proudly deliver millions of beautiful arrangements to our customers each year. Our goal is to delight each and every customer and to ensure they shop with the utmost confidence. Our policy is to ensure the quality and freshness of all our products through The FTD 'Good As Gold' 7 Day Satisfaction Guarantee. Any time a customer is not satisfied with FTD products or services for whatever reason, our customer care department can be reached 24 hours a day, 7 days a week."

SOURCE: TELEFLORA

"With over 15,000 local neighborhood florists throughout the U.S. and Canada, Teleflora is the largest network that offers 100% hand-arranged, hand-delivered bouquets. Teleflora florists take great pride in delivering exquisite arrangements in our exclusive keepsake vases. Any orders placed through teleflora.com will be filled by a Teleflora florist quickly, professionally and to your complete satisfaction."

SOURCE: PROFLOWERS

"ProFlowers business model is built upon our world-class customer service and the quality of our flowers. ProFlowers are different than flowers received from your local florist. ProFlowers are shipped in a specially designed gift box and are shipped fresh from the farm which is why are shipping charges may sometimes be higher. We are proud to offer a 7-Day Freshness 100% satisfaction guarantee."

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