Customers Irked Over Latest DMV Computer Crash

2nd system failure in less than a week

LOS ANGELES (CBS) — Less than one week after a minor outage in the DMV computer system, drivers around Southern California reported another crash on Monday, with representatives unable to help people across the state.

A representative from the Department of Motor Vehicles says the computer problem is widespread, affecting about 168 field offices.

DMV Spokesman Mike Merando talks to KFWB’s Maggie McKay

Officials are asking people to avoid going to DMV offices, and instead make an appointment for another day. They also remind customers that many services are available online; including address changes and other administrative tasks.

A sign posted at locations just tell customers computers are down and they do not known when they will be back up and working again.

The DMV has come under fire for their wait time recently, especially since state furloughs closed offices 3 Fridays a month.

(©2010 CBS Local Media, a division of CBS Radio Inc. All Rights Reserved. This material may not be published, broadcast, rewritten, or redistributed. Wire services contributed to this report.)

  • MMcK

    DMV IS GOD in California, no matter what judges and courts say.
    and looks like Adam has eaten the apple.

  • g

    This happened to me in January of this year; it was quite disheartening as I waited for about 6 hours, spread over two days, with no new license photo to show for it.

  • Meow

    Haha. I think I know what happened. Must be that Temp Administrative Assistant that everybody hates but used to do, err, help the big boss with his old job so he made her the big Engineer at the Data Center where this is being hosted and fired the real Engineer that used to take care of this. Holding her hand 400 times to do the simplest thing but once a single thing is changed she’d be lost all over again. One hand covers for the other and as long as to keep everything in the Tribe.

  • lala63

    Trying to use the website to do anything (with the exception of maybe scheduling an office appointment) is like pulling teeth with a pair of pliers! FORGET IT. So many things you CAN’T do online and good luck finding your way around in their website. It’s HORRIBLE…. not user firendly. So many things that don’t make sense when you try to do things on there.

    • Letit50

      Very true. Very poor website. Not enough infor. Gets one nowere!
      So much for technology. Oh, but they do keep on doubleing the price of
      auto tags.

  • Woof Woof

    And the cost? hehee, more can be done for about 10% of the cost but when you have the gang on both sides of it, can not expect anything more. Listen to the audio and it gives a lot of clues and the time frame is very telling…MS releases patches every 2nd Tuesday of every month. First crash is 2nd Wed of the month….

  • wow!

    Affirmative action at it’s best! LOL nothing but ghetto people at the dmv! No wonder nothing can get done.

  • James Vermilya

    I tried to find out if DMV offices were still closed on Fridays and on which ones. This information is nowhere to be found on their site.

  • Pisos en Oviedo

    We’re a group of volunteers and opening a new scheme in our community. Your site provided us with helpful information to paintings on. You have performed a formidable job and our whole community might be grateful to you.

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